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The short version: try first, then buy. Every feature and every room is free for 14 days, with no sign-up and no card, so you can check that Doppelgänger works with your speakers and your music services before you pay. Because of that, purchases are final.
The trial is how you decide. If Doppelgänger doesn't work with your Mac, your speakers or your music services during the trial, please don't buy it. So we don't refund because a feature you would like is missing, or because the app doesn't run on a system it isn't made for — it is for macOS only. We also can't promise that a feature will be added later.
Nothing in this policy limits your statutory rights as a consumer, for example if the app is defective.
If you believe your statutory rights apply, email support@doppelgaenger.eu from the address you bought with, or give us that address and the order number from your purchase confirmation, and tell us what happened.
Purchases are processed by Creem, our merchant of record. An approved refund goes back to your original payment method; how long it takes to appear depends on your bank or card provider.
When a refund is issued, the licence key is disabled. Doppelgänger keeps working in the free mode — one room at a time — and nothing you made is deleted.
Update renewals (€14.95) follow the same rules. Where one is refunded, remember that a renewal extends a licence rather than being a licence of its own: